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Day One – Tuesday 1 October 2019
This morning the Alternative Legal Management Summit and the Alternative Legal IT Conference merge for a plenary programme designed for both Managing Partners/CEOs and heads of IT.
The Alternative Legal Management Summit will conclude at 13.15 today, while the Alternative Legal IT Conference will carry on until lunchtime tomorrow, Wednesday 2 October.
Registration and coffee
Chair’s welcome and opening remarks
Keynote: Understanding your customer: How can we anticipate and monetise future customer behaviours? What commercial opportunities do new consumer trends and behaviours offer us?
How can a better understanding of buying behaviours help us market to new customers and better serve existing customers? How are consumers making decisions in the marketplace and what could this mean for legal? What does the move towards purchasing features such as like/dislike buttons, performance league tables, customer reviews, price comparison sites, product delivery tracking and supply chain transparency mean for legal businesses? Our speaker, an expert in consumer trends and behaviours, will examine how purchasing trends are changing and what this might mean for your firm’s delivery of legal services.
- William Higham Consumer Futurist, Expert, Author, Speaker & Founder - Next Big Thing
Your right to reply: What does this mean for law firms?
Our keynote speaker has given us a high-level view on consumer trends and buying behaviours. But how does this affect the legal sector? An audience panel of managing partner/s, IT director/s and technology business leader/s will join our speaker on stage for a Q&A and discussion looking at how to apply these lessons and learnings to the mid-market law firm. We’ll also take questions from the floor and via Sli.do.
Future-proofing your tech strategy and investments: the 6 things law firms need to do, right now
Ranked by the FT as one of the three most innovative lawyers in the UK and the former head of technology and innovation at a global law firm, Derek will give you a whirlwind 15-minute sense-check on what you need to do now to get your tech strategy and investment right.
- Derek Southhall Founder & CEO - Hyperscale Group
Insight into innovation across the professional services
In our 2018 surveys of managing partners and IT directors we asked if, when appointing a head of innovation, you would appoint someone with an IT or legal background or from a business background in a different industry. An astonishing 77% of managing partners and 60% of IT directors said they would appoint from a business background in a different industry. You are clearly looking beyond the legal and IT sectors for innovation and inspiration so, to help you, we’ve asked innovation leaders from real estate advisory, management consultancy and big 4 accountancy to tell you about the latest developments & innovation in their respective markets.
Alex Edds, Director of Innovation, JLL
Chris Bull, Legal Operations Architect, Deloitte Legal, Deloitte
Followed by joint Q&A facilitated by:
Simon Drane, Managing Director, Earlsferry Advisory and with
Greg Smith, Partner & Co-Lead, Digital Problem Solving, Arthur D Little
The next generation – what do younger lawyers want from their firms, from their workplaces and from technology?
Meet a group of young lawyers and hear their thoughts about what they expect from their firms in terms of career progression, what they want from the workplace and what tools will most help them in their jobs. How can we best engage them, and engage with them? Most importantly, they’ll tell us how they define career success – do young lawyers want to be equity partners?
- Ed Turner Managing Partner - Taylor Vinters
This session marks the end of the Alternative Legal Management Summit. The Alternative Legal IT Conference continues after lunch.
NEW FORMAT for 2019: Ask the experts
Take one “subject matter expert” + 5 minutes best practice summary + 10 participants + 30 minutes in which the expert answers as many questions as possible = the chance for you to get up to speed, hear answers to your specific questions and learn from others’ issues.
These sessions differ from the classic Alternative Events round table discussion in that they are led by matter experts – from consultancy, academia, the vendor community - rather than your peers.
There will be two x 35-minute sessions, so you’ll have to chance to ask two experts everything you always wanted to know about…
A1 Legal design thinking
How do you stay close to the shifting needs of clients? As the world gets more complex and the speed of change accelerates, organisations are using Design Thinking as a way to cut through the noise and stay tuned into what matters to customers. The secret behind companies such as Apple, IBM and Facebook, Design Thinking brings together a set of competencies to help you systematise collecting and responding to client insight, developing services/differentiators and nurturing an “Innovation culture”. Join this spirited talk to learn how Design Thinking works, what it can do for your firm and how to get started.
Your expert: Luke Battye, Managing Partner, Sprint Valley
A2 Running the perfect tech procurement process
What works and what does not? What is best practice? Join this session for tips and tricks, lessons learned and war stories from a commercial partner who works with the Cripps Pemberton Greenish IT team on their internal procurement projects and who assists clients with IT procurement contracts both from a supplier and customer perspective. This is for you if you oversee any technology purchases and contracts in your firm.
Your expert: Kathryn Rogers, Partner, Commercial Team & Member of IT Strategy Group, Cripps Pemberton Greenish
A3 Successfully managing the shift to cloud
The move to the cloud is one of the biggest paradigm shifts you’ll make as an IT director, so you need to get it right. We’ll consider: cloud for infrastructure projects, desktops, remote access, services; the comparative pros and cons of private cloud, public cloud and vendor cloud; cloud for PMS; security considerations around different cloud options. Plus, we’ll try to understand the costs – how much more will software-as-a-service end up costing?
Your expert: Stephen Brown, Consultant & Head of Project Services, Lights-On Consulting Ltd
A4 Top 10 tips to help you make your IT department a more diverse environment
It’s highly likely that:
- all the tech used in your firm is designed by men
- the majority of your employees are from similar backgrounds
- your physical workplace is designed for men
As an IT leader, we want to give you the skill set to improve diversity in your team, to make your environment attractive to a more representative workforce. What can your IT department do to encourage women and diverse groups to join it? Are there sectors that have been more successful at diversity in tech? Our expert will look at the ten things you can do first to make a real difference.
Your expert: Yasmin Sheikh, Founder, Diverse Matters
A5 IA before AI - getting your information architecture right
Data is the foundation for automation, but you must structure data before you can make use of it. Are we capturing the data we need? Do we/can we understand it? Can we get it back out of our systems? Can we trust it? Join us if you want to build a good data foundation for you firm.
Your expert: Alex Smith, Global RAVN Product Lead, iManage
A6 Your data protection bootcamp (and how GDPR can protect you)
We’ve all heard the horror stories – firm wants to move to a new PMS, current PMS provider has put data into a proprietary format requiring conversion, with conversion an expensive “service” that the law firm has no option but to use. Avoid this nightmare by considering issues of ownership, security and covenants beforeyou sign on the dotted line, and understanding that GDPR is a law firm’s friend in this situation. Our expert will advise you on what to look for when taking on a new solution and will give you a clear understanding of your rights under GDPR regarding return of data, in a standard format, upon termination of contract.
Your expert: Tim Hyman, Data Protection Officer, 2Twenty4 Consulting
A7 Getting the most of Office 365
Everyone’s using it – but almost no one is getting the best out of it. Our experts will help you give you insight into using Office 365 tools such as Teams, Flow, Planner, Power BI, SharePoint to deliver legal use cases in your Firm – with a clear focus on your perspective as the customer.
Your experts: Sheila Gormley, Co-Founder & Director of Business Development, Repstor
Fergus Wilson, Co-Founder and CTO, Repstor
A8 Mastering the move to agile working
Get set up for success by adopting the right approach and the correct operational framework. Your expert has enormous experience implementing and supporting IT security and comms solutions in the legal and professional sector. A fantastic Q&A opportunity with war stories, tips, tricks, tools and checklists direct from the ‘front line’.
Your expert: William Wood, Director of Pre Sales, Datasharp
A9 Best practice in vendor management
Your expert: David Baskerville, Director & Lead Consultant, Baskerville Drummond
A10 Up-to-the-minute update on cyber security for law firms – all your questions answered
Your expert: Andy Swift, Cyber Security Consultant, CNS Group, a Six Degrees company
- Luke Battye Managing Partner - Sprint Valley
- David Baskerville Director & Lead Consultant - Baskerville Drummond
- Stephen Brown Consultant & Head of Project Services - Lights-On Consulting Ltd
- Sheila Gormley Co-Founder & Director of Business Development - Repstor
- Tim Hyman Data Protection Officer - 2Twenty4 Consulting
- Kathryn Rogers Partner, Commercial Team & Member of IT Strategy Group - Cripps Pemberton Greenish
- Yasmin Sheikh Founder - Diverse Matters
- Alex Smith Global RAVN Product Lead - iManage
- Andy Swift Cyber Security Consultant - CNS Group, a Six Degrees company
- Fergus Wilson Co-Founder and CTO - Repstor
- William Wood Director of Pre Sales - Datasharp
Take a quick breather and grab a drink before joining us for the final engaging session of the day.
The Samoan Circle – an Alternative panel discussion: How can IT make the most of this moment in which the business is, finally, truly engaged with what tech can offer?
We’ll re-convene for an informal and interactive session using the “Samoan Circle” format. Set up in the round, delegates will gather around a central circle to eavesdrop on a conversation between four IT directors.
This is a critical moment. The provision of IT services has moved beyond the traditional IT director and IT department – responsibility for tech and innovation has spread throughout the firm and “IT” must re-brand beyond just plumbing and enterprise. “IT” must get into the middle of innovation and help drive it. IT leaders must talk about needs and solutions instead of tech products and re-frame what you are offering the business in terms of outcomes not inputs. This is the chance to have your say about how IT can seize this opportunity.
The working principles of the Samoan Circle are:
- Only those in the inner circle may speak, until prompted to retire
- You can enter the inner circle at any time if you want to join the discussion
- You must finish your point and leave the inner circle when prompted by the facilitator
The bar is open, Sli.do awaits your questions / comments and we hope you’ll join in the conversation.
- Chris Bull Legal Operations Architect, Deloitte Legal - Deloitte
Chair’s closing remarks and end of day one
Drinks reception followed by dinner, evening entertainment and an overnight stay
Day Two – Wednesday 2 October 2019
Registration and morning coffee
NEW for 2019: Product Demo Session
Book a time with one of our sponsors to receive a one-to-one product demonstration.
Chair’s welcome and opening remarks
The Alternative Legal IT Directors’ Live Survey:
Using Sli.do’s anonymous voting technology, this quick survey will ease you into day two. And we’ll include some of the results for yesterday’s survey of Managing Partners.
Strategy session: How should today’s provision of IT in mid-market law change to meet current and future needs of the business?
For the last 10 years we have dedicated this slot in the programme to strategy and looking at what was coming down the tech pipeline and/or the changing role of the IT director in mid-market law. The session have been led by Peter Owen, Director of Lights-On Consulting and last year, to mark this event’s 10thyear, Pete looked back in time in order to look forward, to consider what the future held for the IT director post 2018.
In 2019, much of what Pete predicted is already happening. Today he’ll consider what the tech and innovation “ecosystem” could / should look like to be able to support the future. Things have changed rapidly: migration to the cloud, the rise of the apps, development of software-as-a-service, the sharp rise in “shadow IT”, increased regulation and compliance, the development of legal technologists and lawyers-who-code. These developments have completely changed what the legal business needs from IT and we are reaching a critical point.
Pete will explore how tech and the tech ecosystem must change to support the IT team and firm and how the IT team must change to continue to be a key player in technology delivery.
- Peter Owen Director - Lights-On Consulting Ltd
Keynote Panel: Thought leadership from legal technology business leaders on how they are preparing for the next generation of users and the evolving needs of future IT provision in legal
Product experts from three legal product/service providers discuss:
- What are they doing to prepare their products for a new generation of lawyers and legal clients?
- How will they meet the changing needs of legal IT departments?
- What do they understand about lawyers as users and what they want / will want from tech tools?
- And what do they understand about the client of the future and what they will want from tech and from legal services?
- How can these legal tech businesses help IT directors get into / stay in the middle of the innovation process in their firms?
Making sense of the crazy state of the legal PMS market
End of life is looming for some of the legal sectors’ key products, meaning that 34 out of the top 100 UK law firms are due to replace their PMS in the next two years. The sheer number of firms needing
toa new system could cause bottlenecks in purchasing and implementation across the industry. Plus, there are many new entrants to the PMS market, making it difficult to assess and compare vendors. We’ll start with a much-needed high-level overview of the state of the PMS market, followed by a discussion with clients.
Robin Boyle, Senior Consultant, Lights-On Consulting
- what each expected from the PMS replacement process versus what actually happened
- what level of support did their firms need (internally, from the PMS vendor, from external consultants) and did they get it?
Isaac Hopley, IT Director, Morton Fraser
Martyn Wells, IT Director, Wright Hassall
Martin Lake, Head of IT, Lester Aldridge
- Robin Boyle Senior Consultant - Lights-On Consulting
Closing keynote panel: Designing the future IT department
Despite massive and rapid changes in the technology landscape over the past 5-10 years, the IT Director’s role remains something of a “closed shop”, with a general tacit agreement that IT departments do more or less the same thing at more or less the same pace so that our customers don’t really have a choice. This keeps things comfortable for the firm and the people within it, including the IT Director.
Therefore, real change must come from within. And that change starts here.
Responding to yesterday’s discussion with law firms’ next generation, Pete Owen’s opening keynote this morning and our panel of vendors before the break, we bring together a diverse group of mid-market IT leaders to design the future provision of IT to our firms:
- Now that we are (or will soon be) server-free, there is a complete change in support requirements. What skills do I need in my team? Specialist finance skills to manage the costs of cloud services? The ability to help our internal clients change, to help our users make the tech work? The ability to work with/manage vendors?
- What disciplines do we need to provide in our team? What’s the right balance of “techies”, legal technologists, designers, project managers, vendor liaison, trainers, analysts, innovators?
- Should we build our tech team from within or buy, by relying on contractors to fill specific gaps? If we “buy”, how can we retain clear oversight of the big projects, when we no longer have those skills / that knowledge in the business?
- How can we find the right mix of people and then hold on to them?
- How can IT work with the business to help create new products and services?
- How can we harness the benefit of tech to strengthen the firm’s relationship with clients?
To wrap up, we’ll ask each panellist to help us build the ideal IT department by choosing one essential component of the modern provision of IT in mid-market legal.
Chair’s closing remarks and close of conference followed by lunch served in the delegate lounge
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